Date: 11 November 2026. Version: 3.0.
1. Who we are and how to contact us
1.1 BSKLY is the trading name of BSKLY Limited, a private limited company registered in England and Wales, company number 17047836. We sell through bskly.com.
1.2 Our registered office, business contact address and complaints address is 67 Westow Street, London SE19 3RW.
1.3 Email support@bskly.com, use our website contact form or write to the address in clause 1.2. We aim to reply within 2 working days.
1.4 These terms apply to orders placed by consumers for personal use. Nothing in them affects your statutory rights as a consumer.
2. Products and placing an order
2.1 The product page describes the item, its size options and other main characteristics. Please check these details and your selected size before ordering. Products must match their description. Colours can look slightly different from screen to screen.
2.2 You can order as a guest or with an account. Before submitting an order, check the items, quantities, sizes, delivery address, price and delivery charge. You can correct entries before placing the order.
2.3 Submitting an order is an offer to buy the selected goods on these terms. We accept your order when we email you to confirm dispatch. That is when a contract is formed. The dispatch confirmation identifies the goods accepted.
2.4 When you place an order, we send an order confirmation email acknowledging receipt. This is not acceptance of your order. The email contains a “Your right to cancel” section and the model cancellation form, with links to our terms at /terms/ and our returns page. We will provide the contract information and cancellation form by email or another form you can retain, within a reasonable time after acceptance and no later than delivery.
2.5 If we cannot accept an order, for example because stock is unavailable or payment cannot be completed, we will tell you. We will refund any payment taken for an order we do not accept in full and without undue delay. We will not substitute another item without your agreement.
2.6 If you want to change or cancel an order, contact us as soon as possible. After dispatch we may be unable to change the parcel. You can still cancel under clause 6 after dispatch.
3. Prices, payment and discount codes
3.1 Prices are in pounds sterling, GBP. BSKLY Limited is not VAT registered and no VAT is charged. Displayed product prices are final. Any delivery charge is shown separately as explained below.
3.2 Delivery charges and any free delivery threshold are shown on the Delivery page at /delivery/ and at checkout before you pay. The final checkout total includes the charges payable to us. We will not add an optional charge without your express agreement.
3.3 We accept payment through WooPayments (powered by Stripe) and PayPal. Available methods are shown at checkout. Payment is authorised and taken in full when you place the order, including for pre-orders. Taking payment does not mean we have accepted your order; acceptance takes place under clause 2.3. Card details are handled by the payment providers and are not stored by BSKLY.
3.4 Payment for pre-orders is covered in clause 4.
3.5 If we identify a price error before acceptance, we will explain it and let you choose whether to order at the correct price. We will not increase the price of an accepted order without your agreement.
3.6 A discount code is subject to the eligibility requirements, expiry date, exclusions and minimum spend communicated with that offer before ordering. Unless stated otherwise, only one code may be used per order and it cannot be combined with other offers. Codes have no cash value and cannot be added after an order is placed. Enter a code before submitting the order and check that the discount appears in the total.
3.7 We will not retrospectively change an offer that applies to an accepted order. If you return part of an order bought with a discount, we refund the discounted price you paid for the returned items, subject only to any lawful diminished-value deduction under clause 7. Sale and discounted items have the same rights as full-price items.
4. Pre-orders
4.1 A pre-order is identified on the product page, where its expected dispatch date is shown before you order.
4.2 Pre-orders are charged in full at checkout. An order containing pre-order and in-stock pieces is dispatched together when every piece is available, unless we tell you otherwise. We will not add a delivery charge after you have ordered.
4.3 If the expected date changes, we will contact you with the revised information. If you no longer want the item, you can cancel for a full refund.
4.4 You may cancel a pre-order at any time before dispatch for a full refund. You can also cancel before delivery under clause 6. For goods covered by the cancellation right, the 14 day period after delivery applies to pre-orders in the same way as other orders.
5. Delivery and responsibility for the goods
5.1 We deliver to UK addresses only, using Royal Mail and DPD. We do not currently offer international delivery. Remote areas, for example the Scottish Highlands and Islands and Northern Ireland, may take longer than the usual delivery estimate.
5.2 In-stock orders are processed and dispatched within 2 to 5 working days. UK delivery is estimated at 2 to 4 working days after dispatch. Working days exclude weekends and bank holidays. Pre-orders follow clause 4.
5.3 Delivery estimates can vary during busy periods. Unless we agree a different delivery time or period with you, we must deliver without undue delay and within 30 days after the contract is made.
5.4 If we refuse to deliver, or timely delivery was essential in the circumstances when the contract was made, you may end the contract immediately. You may also do so if you told us before contracting that delivery by the required time was essential and we fail to meet it. Otherwise, you can require delivery within an additional period appropriate to the circumstances. If we miss that period, you may end the contract. We will refund payments for a contract ended on these grounds without undue delay.
5.5 The goods remain our responsibility until you or someone you identify takes physical possession.
5.6 Contact us if an order is missing, damaged or incomplete. We will investigate with the delivery provider where necessary. You do not have to resolve a claim against our carrier before exercising your rights against us.
6. Your right to cancel
6.1 You have 14 days after the day on which you, or a person you identify other than the carrier, receives the goods to tell us that you wish to cancel, and a further 14 days to send the goods back. This includes sale items. You do not need to give a reason. The exception in clause 8 may apply to certain sealed hygiene items.
6.2 The cancellation deadline is the end of 14 days after the day you, or a person you identify other than the carrier, receives the goods. For several goods ordered in one order and delivered separately, it runs from receipt of the last item. For goods delivered in several lots or pieces, it runs from receipt of the last lot or piece.
6.3 You can also cancel before delivery, including a pre-order. Before acceptance, you can withdraw your offer to buy. If we have failed to provide the required cancellation information, the cancellation period may be extended by law.
6.4 To start a return, use the contact form and choose Returns. You may instead email support@bskly.com, write to the address in clause 1.2, use the form in clause 11 or make another clear statement that you wish to cancel. Neither the contact form nor the model form is compulsory. Include information that helps us identify your order where possible.
6.5 It is enough to send your cancellation before the deadline. You do not need our approval or a return authorisation number to exercise this right. Return or cancellation requests made through our contact form with Returns selected receive an immediate acknowledgement email with a reference number and the date received. We also acknowledge emailed return requests immediately and send the returns address with the return instructions.
7. Sending goods back and their condition
7.1 We send the returns address with the return instructions after you contact us through the contact form with Returns selected or by email at support@bskly.com. Send the goods to that address without undue delay and no later than 14 days after the day you tell us you are cancelling. Keep evidence of sending.
7.2 You pay the direct cost of returning goods when you change your mind. We bear the reasonable return costs for faulty or incorrectly supplied goods. Contact us so that we can arrange the appropriate return or collection. If we have not given legally required information about return costs, you do not have to bear those costs.
7.3 Please return items unworn, unwashed and in their original condition with tags attached. You may try on and inspect goods as you reasonably could in a shop to establish their nature, characteristics and functioning.
7.4 All items are fitted with a security ribbon. If it has been removed, we may reduce your refund to reflect the item’s condition. Any reduction is limited to actual loss in value caused by handling beyond what was reasonably necessary to inspect the goods.
7.5 We will explain any deduction and how it reflects that loss in value. We do not impose a fixed restocking charge. A diminished-value deduction is not available if we failed to provide the legally required cancellation information.
8. Sealed hygiene items
8.1 Earrings and intimate items cannot be returned under the change-of-mind cancellation right once unsealed after delivery where they were supplied with a hygiene seal and are genuinely unsuitable for return for health protection or hygiene reasons.
8.2 This applies only to items supplied with a hygiene seal. Removing ordinary packaging, a tag or the security ribbon is not unsealing, and clause 6 applies as normal.
8.3 Unsealing does not remove your rights if the item is faulty, not as described or otherwise fails to meet the contract.
9. Refunds following cancellation
9.1 We refund the price paid for cancelled goods, subject only to any lawful diminished-value deduction under clause 7.
9.2 If you cancel the whole order, we also refund the cost of our least expensive standard delivery option offered for that order. If you chose a more expensive service, we do not have to refund the extra cost of that choice. If you cancel only part of an order, we refund the price of the items you return; we refund the original delivery charge only if you cancel the whole order. This does not affect your rights if goods are faulty, misdescribed or incorrectly supplied.
9.3 We make refunds without undue delay. Where you return the goods, the deadline is 14 days after the day we receive them back or, if earlier, the day you provide evidence that you sent them back. We may withhold the refund until we receive the goods or that evidence, whichever occurs first.
9.4 If we have offered to collect the goods, the deadline is 14 days after the day you tell us you are cancelling. If you cancel before any goods are supplied, we refund without undue delay and within 14 days after the day you tell us.
9.5 Refunds go to the original payment method unless you expressly agree otherwise. We do not charge a refund fee or require you to accept store credit.
10. Faulty goods and your statutory rights
10.1 We must supply goods that are of satisfactory quality, fit for any particular purpose you made known to us and we accepted, and as described. These duties apply to sale and discounted goods.
10.2 If goods do not meet those requirements, you normally have a short-term right to reject them for a refund within 30 days. For ordinary delivered clothing, the period starts the day after delivery and transfer of ownership. The law can pause or extend this period if you request or agree to a repair or replacement.
10.3 After the short-term rejection period, you may be entitled to a repair or replacement without charge, within a reasonable time and without significant inconvenience. You can choose between them unless your choice is impossible or disproportionate compared with the other remedy.
10.4 You may be entitled to a price reduction or final rejection if a repair or replacement fails, is unavailable, or is not provided within a reasonable time and without significant inconvenience. Statutory conditions apply. A final rejection refund for these goods cannot include a deduction for use during the first six months.
10.5 For the repair, replacement, price reduction and final rejection remedies, a fault appearing within six months of delivery is generally presumed to have existed on delivery unless we show otherwise or that presumption is incompatible with the goods or fault. Six months is not the limit of your rights or a guarantee period.
10.6 We bear the reasonable costs of returning rejected faulty goods. A refund due under the statutory rejection right is made without undue delay and within 14 days after we agree that you are entitled to it. It uses the same payment method unless you expressly agree otherwise and carries no fee.
10.7 Contact support@bskly.com or use the contact form and choose Faulty item. Explain the problem and provide order information if available. The change-of-mind time limits, tags, security ribbon and hygiene exception do not restrict these statutory remedies.
11. Model cancellation form
11.1 You may use this form, but you do not have to. Complete your details and send it by email or post to the contact below. Delete the alternatives that do not apply. You only need to sign a paper form.
Model cancellation form (Complete and return this form only if you wish to withdraw from the contract) To BSKLY Limited, trading as BSKLY, 67 Westow Street, London SE19 3RW, support@bskly.com: I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*), ............................................................ Ordered on (*)/received on (*), ............................................................ Name of consumer(s), ............................................................ Address of consumer(s), ............................................................ Signature of consumer(s) (only if this form is notified on paper), ............................................................ Date ............................................................ (*) Delete as appropriate.
12. Our responsibility and liability
12.1 If we breach the contract or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that was reasonably foreseeable when the contract was made. Loss is foreseeable if it was an obvious consequence or if you and we knew it might happen. We are not responsible for loss that neither of us could reasonably foresee.
12.2 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Nothing excludes your statutory consumer rights, including the rights to conforming goods and the remedies described above.
12.3 Events outside our control may affect delivery. We will tell you about a delay and take reasonable steps to reduce its effect.
13. Complaints, governing law and courts
13.1 If you have a complaint, email support@bskly.com or write to BSKLY Limited, 67 Westow Street, London SE19 3RW. We aim to reply within 2 working days and to resolve complaints within 14 days. We will consider your complaint and explain our response. We do not currently use an alternative dispute resolution scheme. The Citizens Advice consumer service is available for free advice.
13.2 These terms are governed by the laws of England and Wales. This choice does not deprive you of mandatory consumer protections that apply where you live.
13.3 You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. You keep any other court rights available under applicable consumer jurisdiction rules. These terms do not require you to bring a claim exclusively in the courts where we are based.
14. Changes to these terms
14.1 The version supplied for your order applies to that order. We may update these terms for future orders. A later website update does not retrospectively change an accepted contract.
14.2 If a court decides that any part of these terms cannot be enforced, the rest of the terms still apply.